FAQ – Frequently Asked Questions

I have defective siding on my home what do I do?

I already have a bid from NW Siding, how do I accept it?

What different types of siding does NW siding install?

NW Siding is scheduled to replace my siding. What happens now?

How does the payment schedule work?

Why did I receive a notice of right to lien?

Is NW siding licensed, bonded and insured?

I’m selling my house, how does this effect siding replacement?

What is the warranty on HardiePlank and is it transferable?

Is painting included in my bid? How does the painting work? Where do we go to find paint colors and are we limited on color selections?

How is cedar lap siding applied, e.g. with nail guns, hand nailed?

We want our trim painted. What does this include?

What if we want our door painted? And are the garage doors and back doors included or are these at an additional charge?

How long does NW Siding and Windows, Inc. warranty its work? And what does it cover?

If a crew starts our project on a Monday, will the same crew continue with the siding replacement until it is completed?

How long do most resides take from start to finish?

Do you take Visa/Master Charge?

I am selling my house, Can I have payment come from the closing proceeds?

Can I see samples or meet with a Project Manager?

Have a question that’s not listed here? Let us know at nwsiding@nwsiding.com

 


 

I have defective siding on my home what do I do?

 

Contact NW Siding to get a bid and we can stop by any weekday to measure the house. It is not necessary for the home owner to be present, however we are happy to make appointments. NW Siding will provide a bid within 2-3 business days. Please look through the following questions and answers for more information about what to expect.

(503)-925-8700

nwsiding@nwsiding.com

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I already have a bid from NW Siding, how do I accept it?

 

Just sign the bid, and send it in. NW Siding will send a confirmation email upon receiving the bid and inform you where your project is being placed on the schedule. Please keep in mind that summer is our busiest season and we may be booked a couple of weeks out. We schedule most jobs so that the installation starts on Monday and ends on Friday; painting will begin the following week, with weather permitting. We do, however, allow a full two weeks (10 business days) for the project, just in case. Please remember every job is different.

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What different types of siding does NW siding install?

 

We install HardiePlank products: cedars and decorative trim and shingles.

If you don’t see what you want here, give us a call. We can make special orders.

Please keep in mind, NW Siding & Windows does not use Vinyl or Aluminum siding as replacement. We are able to tear it off.

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NW Siding is scheduled to replace my siding. What happens now?

 

First, please remove any interior wall hanging mirrors or shelving that might fall due to the vibration involved in installation. This also includes rakes or other yard tools that might be hanging in the garage that could fall on cars. Also, throughout the process we will need access to the breaker box which is usually located in the garage; some people leave the side door unlocked or pull the emergency release on the garage door opener. Next, the materials will arrive on the day the project is scheduled to start or a few days earlier. The work crew will usually leave some equipment on site, but the site will remain clean. The defective siding will be removed and properly disposed of. At this point, fences and lighting fixtures will be removed. The new siding of the homeowners choice will be installed. Caulking will be used on the cut ends of all boards and around the windows. We will replace all corner boards, electrical wiring, and gutters each day as we finish residing an area. Painting will happen as soon after installation as weather permits.

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How does the payment schedule work?

 

The payment terms, as stated on the bottom of your proposal, are 40% of the total when the materials are delivered, 50% when the siding is installed, and the remaining 10% when the project is complete. So there are no deposits or prepayments to worry about.

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I’m selling my house, how does this effect siding replacement?

 

NW Siding is happy to work with everyone involved; buyers, sellers, realtors, etc. We can help to come up with a solution that will satisfy everybody’s needs. We will even take payment from escrow, if the house is in closing.

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Why did I receive a notice of right to lien?

 

Please note it is NOT a lien. The information is provided for your protection. By Oregon law, any party who supplies materials or labor on your project, must provide the homeowner a notice of right to lien if that party wishes to retain the right to lien. Also, know that even if you pay the contractor, the suppliers of material and labor can still put a lien on the property if the contractor doesn’t pay them. To protect yourself make checks payable to both your contractor and the lumber yard, so that the material supplier must endorse the check before the contractor can deposit it.

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Is NW Siding licensed, bonded and insured?

 

NW Siding complies by all the statute set forth by the State of Oregon, and the Oregon Construction Contractors Board. We are licensed, bonded and insured in accordance with the law.

thebbb.org Member since 1989

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What is the warranty on HardiePlank and is it transferable?

 

James Hardie provides a 30 year limited transferable warranty for HardiePlank.

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Is painting included in my bid? How does the painting work? Where do we go to find paint colors?

 

Unless otherwise specified painting is included in the bid. NW Siding Contractors Inc. trusts the quality of Sherwin Williams paint. You can pick up a color chart from any of the Portland area Sherwin Williams stores. Choose one color for the body and one for the trim. The painting will start after the new siding is installed, providing the weather cooperates.

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How is cedar lap siding applied, e.g. with nail guns, hand nailed?

 

The correct method for installing cedar lap siding is hand nailing. At NW Siding and Windows we understand the importance of using the correct installation procedures for all the products we provide.

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We want our trim painted. What does this include?

 

Trim is included in the cost of the bid. All the trim is prepared and hand painted. Trim includes the gutters, fascia boards, and door trim. Special window trim and deck rails are extra.

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What if we want our door painted? And are the garage doors and back doors included or are these at an additional charge?

 

The main garage door is included, all other doors are an extra charge.

 

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How long is NW Siding Contractors, Inc.’s warranty? And what does it cover?

 

NW Siding Contractors, Inc. provides a five year workmanship warranty. All product warranties are covered by the manufacturers.

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If a crew starts our project on a Monday, will the same crew continue with the siding replacement until it is completed? Will the crew that installs my siding also paint the siding?

 

Over the process, two different crews will work on your home; one crew that specializes in the siding replacement and one crew that specializes in painting.

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How long do most resides take from start to finish?

 

The average residing process on your home should only take 5 business days. We do, however, provide a full ten business days just in case. The painting schedule is contingent on good weather.

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Do you take Visa/Master Charge?

 

We accept Visa or Master Cards only.

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I am selling my house, can I have payment come from the closing proceeds?

 

If the house is in closing, NW Siding will agree to accept payment directly from escrow. To set up this form of payment we need the name, address, phone number, and contact name for the title company, and the real estate agent.

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Can I see samples or meet with a Project Manager?

 

Absolutely, please send an email to nwsiding@nwsiding.com or call us at 503-925-8700, let us know if you have any specific questions or information requests.

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